skytogel Privacy Policy
This page describes what we collect when you use skytogel and how we keep that data protected. We collect personal information only to verify your identity, process your transactions, and comply with applicable law in the jurisdictions where we operate. Our commitment is to keep your data secure and to be transparent about how we use it.
We at skytogel recognize that privacy is fundamental to trust. When you create an account with us, link a payment method such as DANA, e-wallet, mobile banking, or local payment, or participate in our promotions, you share information with us. We describe below what we collect, how we process it, and what rights you have to access or delete it.
What we collect and why
We collect your email address, full name, and date of birth when you register for a skytogel account. These details allow us to verify your identity and comply with local gaming regulations. We also collect your phone number if you opt to use it for account recovery or promotional notifications.
When you make a deposit or request a withdrawal, we collect payment information related to your chosen method—DANA wallet ID, e-wallet phone number, mobile banking account, local payment details, or bank account details for online payment, e-wallet, mobile banking, local payment, and online payment transfers. We do not store your full payment credentials on our servers; instead, we work with payment processors who handle the secure exchange.
We collect your IP address, browser type, and device type when you log in. We use this data to detect unusual account activity and to prevent fraud. We also log your interactions with our sportsbook (Liga 1, Piala AFF, Champions League markets), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) to personalize your experience and to analyze which features are most used.
We collect government-issued ID images and proof-of-address documents during our Know Your Customer (KYC) verification process. We retain these files encrypted on secure servers to fulfill anti-money-laundering and player-identification requirements.
How we use your data
We use your personal information to confirm your identity, process deposits and withdrawals, calculate bonuses and cashback offers, manage referral rewards, and update your account tier status. We do not sell your data to third parties.
We may share limited information with our payment processors and banking partners to complete transactions. These partners operate under data-processing agreements that require them to protect your information with the same care we do.
Our servers may sit outside your jurisdiction. Data transfers to non-Indonesian servers are encrypted and comply with applicable data-protection law. If you reside in a jurisdiction with stricter data-residency rules, you may request that we delete your account and all associated records.
We use cookies and similar tracking technologies to remember your login status, to track your session across our platform, and to understand which games and markets you prefer. You may disable non-essential cookies through your browser settings, though this may limit some platform features.
Your rights and contact
You have the right to request access to your personal data, to request corrections if information is inaccurate, and to request deletion of your account and associated records. To exercise these rights, contact our support team through the in-app message center or send a request to our support email address listed in your account settings.
We aim to respond to data-access requests within fourteen business days. We may decline deletion requests if we are required by law to retain your data for anti-money-laundering or tax purposes.
Key takeaways
- We collect email, name, date of birth, and payment details to verify your identity and process transactions.
- We encrypt your data and do not sell it to third parties.
- You may request access, correction, or deletion of your personal information.
- We use cookies to improve your experience; you may disable non-essential cookies in your browser.
Policy scope and updates
This policy applies to your use of skytogel in all supported jurisdictions. We reserve the right to update this policy as our services evolve or as law changes. We will notify you of material changes by email or through a prominent notice on our platform.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
If you have questions about this policy, our data handling, or your account security, reach out through our support channels. We respond to inquiries during standard business hours, and we can provide further detail about our encryption practices, data-retention schedules, and third-party processors upon request.